RETURNS AND EXCHANGES

Unfortunately, due to hygiene reasons we are unable to accept the returning of pierced jewellery.

Returns (other than Pierced Jewellery)

You can return your item within 14days after your purchase.
Returns must be unworn, unscratched, undamaged and in original packaging, otherwise a full refund might not be given.
Items must be returned within 7 days of the approved Return Request. Please don't send your item until you have received an email confirmation from us.
The cost of return postage is the sole responsibility of the buyer.
In the case of a return, refunds will be issued to the original method of payment.
In the case of an exchange, the cost of delivery of the new item will be covered by SilverSerpent

Exchanges (other than Pierced Jewellery)

You can exchange your item within 14days after your purchase.
Exchanges must be unworn, unscratched, undamaged and in original packaging.
Items must be returned within 7 days of the approved Exchange Request. Please don't send your item until you have received an email confirmation from us.
The exchanged item is subject to availability.
The cost of return postage is the sole responsibility of the buyer.
As soon as we received your returned item, your exchanged item will be dispatched.
The cost of delivery of the new item will be covered by SilverSerpent.

Returning 'Clearance' Items

If you would like to request for a Return or Exchange, click here